Can't sign in? Fix common problems
If you can't sign in, find the problem closest to yours below.
I forgot my password
On the password screen, select Forgot password?. We send a code to your email or mobile, and then you can create a new password. Learn more.
My password isn't accepted
- Check Caps Lock, and that you're using the email or mobile number on your account.
- If you use the same email on several sites, remember your Omxus password may differ from a site's old password.
- After a few wrong tries, each try takes a little longer. After 10 wrong tries in 15 minutes, sign-in pauses for 15 minutes.
I can't get codes at my email or mobile any more
"You have been signed out. Sign in again."
Your sign-in ended. It might have reached its time limit, or you or someone else signed out everywhere or changed the password. Sign in again. If you didn't expect this, check your recent activity.
The sign-in screen won't load, or I get signed straight out
- Reload the page.
- Allow the site to save data in your browser. Signing in needs it. Learn about site data.
- Try a private window. If that works, a browser extension may be blocking the sign-in.
- Update your browser to its latest version.
"This site isn't set up for sign-in yet" or "This site isn't allowed to use this sign-in"
The problem is with the site's setup, not your account. Contact the site. See other error messages.
"This account is turned off"
I signed in, but the site won't let me post or comment
You may need to verify your email or mobile. If you have, the limit comes from the site. Contact the site.
Need more help?
Ask the site you were signing in to about its own service. For your Omxus account, try these next steps.
