Change the email or mobile number you sign in with

You can move your account to a new email address or mobile number. You'll need to confirm it's you, and then confirm the new address with a code.

Change your address

1. On a site that uses Omxus, open your account settings.
2. Choose to change your email or mobile number.
3. Confirm it's you with your password or a code. If you signed in within the last 10 minutes, you can skip this step.
4. Enter the new email address or mobile number.
5. Enter the code we send to the new address. If your account has a password, enter it too: your password keeps working with the new address.

What happens next

• Before the change finishes, your current address gets a message saying a change was requested. The change only finishes when someone types the code sent to the new address.
• After the change, your old address gets a message confirming the move.
• Every device signs out, including the one you're using. Sign in again with your new address.

Fix problems

"That address already has an account."

Another Omxus account already uses that email address or mobile number. If it's yours, sign in to that account instead.

"That is already your sign-in address."

The address you entered is the one already on your account. Nothing needs to change.

I can't get messages at my old address any more

You don't need your old address to change to a new one. You need to be signed in and to confirm it's you. If you're signed out and can't get codes at your old address, see Get back into your account.